If you are having trouble getting your Motorized Shutters to move Up or Down, FIRST check the Breaker / Fuse Box and make sure you don't have a tripped breaker / fuse.
If everything seems ok at the box, SECONDLY check the GFI associated with your shutters. Too often do we come out just to find that the breaker or GFI has been tripped and just needs to be reset.
When your shutter makes a humming or buzzing sound, you have a blown capacitor. Blown Capacitors and Limits Failing are the main 2 reasons for replacing a motor.
This occurs when the brake in the motor has gone bad. You will need a motor replacement.
If your motor will not stop running up or down, you have a bad limit switch. The limits tell the motor how many rotations to turn before stopping in the desired place.
You can still use the motor as it will still function, however, you must be careful to stop it in the correct up or down position to prevent damaging your shutter. The shutter can go too far up into the hood getting trapped and possibly damaging the shutter or hood. If the shutter goes down too far, you run the risk of jamming the shutter, breaking the slat hangers, or separating the slat. We recommend a motor change in this scenario.
This is very common in early model shutters (80s-90s -PVC System) but also occurs in Extruded Aluminum Systems as well.
1 of 2 things has occurred. Either the slat (individual shutter pieces) has come separated (very common in PVC Systems as slat expands and stretches over time) OR the Slat Hangers have broken / come loose. Slat Hangers connect the actual Slat/Curtain/Shutter to the Reel.
If Slat Hangers we can usually just replace those and reconnect Curtain to the Reel for a Minor Service Call & Parts.
If the actual Slat separated due to broken J Channel (edges that connect and hold the slat together) we can sometimes remove the 1 or 2 bad pieces and reset the motor limits, but in most cases will need to replace the broken or bad slat with new. In either case, we can fix your Shutter for a relatively low price and get them up and running like new.
Several things can cause this scenario. The most popular is that the Shutter came down on a chair or piece of furniture and is caught up / wrapped up in the hood. Another popular scenario is that the shutter got rolled up into the hood too far and getting stuck on track as winds down. This happened a lot after IRMA as power was out and people hand cranked shutters up going too far or backwards.
If it sounds like metal slapping in the hood, your shutter is most likely detached from the reel / separated and you hear the strap hangers rotating in the hood.
All of these scenarios, along with others, can typically be fixed with a simple service call in under 2hrs.